This year’s Airmic Conference earlier this month was a virtual event – which attracted an extremely good audience from across the insurance industry.

Bev FitzGerald joined a panel of leading industry figures to give a presentation plus Q & A on ‘Excellence in Major Claims’.

This was very well received.  One attendee commented – ‘One session which particularly inspired me was on excellence in major claims.  The expert panel discussed the importance of communication between all parties.  What came through loud and clear was that great communication is a huge investment in time and must be factored into Claims planning.  The session also discussed the issue of trust and how vital it is for loss adjusters to establish trust following a claim.’

The whole presentation and Q & A can be viewed on Airmic’s website until March next year.