Over 25 years’ experience in counter fraud management, loss adjusting and senior management positions including Head of Investigations at Cunningham Lindsey UK and Director of Fraud Management at Davies Group. Previous member of the CILA Anti-Fraud Group Steering Committee and currently a member of The Society of Forensic Interviewers and The Institute of Counter Fraud Specialists.
Development of Counter Fraud strategies incorporating Process Improvement, Audit and Review. Training in Conversation Management skills and Telephone Interview techniques. Provision of Regulatory Compliant standards for the ethical conduct of investigations and screening.
A “missed opportunity” audit of fraud performance by a major UK insurer. Bespoke design and implementation of Insurance Investigation products for multiple claims operations. Provision of training workshops covering fraud awareness, conversation management and investigation techniques including deep web interrogation.