NewsWelcome to Brian Clark (12/8/2023) - FITZGERALD CONSULTING ANNOUNCEMENT My director colleagues and I are delighted to announce that in addition to leading his own practice, Brian Clark, ACII CIP FCILA FUEDI ELAE FIFAA, will be working with our company with immediate effect. Brian joins us having returned to the UK from an extremely successful secondment in the Middle East working for a major global loss adjusting firm. Indeed, he has enjoyed a lengthy and stellar career in adjusting, working especially in that Region, Europe and the UK/London Market. In addition to very senior management positions, Brian has continued to adjust Major & Complex claims, coveringread moreHigh net worth claims – high threat alert (11/22/2023) - HIGH NET WORTH CLAIMS – HIGH THREAT ALERT FitzGerald Consulting’s counter-fraud expert, Peter Taylor, a market-leading figure in this arena, has drawn up a ‘thought piece’ on the significantly higher risk facing HNW individual and their insurers in today’s increasingly digitised world. To read this interesting report, please use this link.FC Espana (9/21/2023) - FC Espana recently hosted a family weekend in the beautiful mountains of Guadalajara attended by many of the key players in the Madrid insurance market. This is an annual event started nine years ago by our Managing Director in Spain, Javier Espeja. Our directors in the UK were delighted to join him and his guests. Following previous tradition, Javier cooked a paella for the 90 attendees. Big pan!!Announcement – New Senior Consultant – David Waterman (1/23/2023) - We are delighted to welcome David Waterman ACII FCILA FUEDI ELAE to our team. David is a highly qualified and extremely experienced loss adjuster and Claims specialist. He is well known in our Market where he has a first-class reputation. Based in the South of England, he will greatly supplement all areas of our business and will further strengthen our high levels of customer service.Latin America update (12/3/2022) - LATIN AMERICA Bev FitzGerald has recently returned from a Covid-delayed trip to Chile and Peru. He was joined there by members of our business based in Santiago, Chile including our resident director, Juan Ignacio Alvarez; Paulo Correa; and Andres Parra. During a week-long visit, we met numerous senior people from the insurance markets in both Santiago and Lima. We received an excellent reception. The market was especially interested by our linked businesses in the UK, Spain and Chile which offer first-rate access to the important London and Madrid markets. It was also clear that there was strong demand for high-quality,read moreFitzGerald Consulting UK receives insurance industry award (12/3/2022) - FITZGERALD CONSULTING UK RECEIVES INSURANCE INDUSTRY AWARD We were delighted recently to be awarded ‘Top Claims Processing Company in UK 2022’ by Insurance CIO Outlook. This is great recognition for all the hard work and commitment put in by FC colleagues in ensuring all our clients get personalised world-class service. Click to see the 1MB FitzGerald Consulting Reprint profileEnergy Business (12/3/2022) - ENERGY BUSINESS Handling Energy insurance claims – both conventional and renewable – is an important and fast-growing part of our business. Last month, our Bev FitzGerald and Roger Woodhead attended the annual, and very successful, Onshore Energy Conference in London. This featured first-rate technical presentations while also offering a great opportunity to meet a large number of people working internationally in this area. At the same time, our director colleagues in Spain, Javier Espeja and Angel Carretero, were appointed on the largest Energy loss in that country for the past twenty years – a $35million US claim. Javier and Angelread moreVisit to Spain (6/22/2022) - Two of our UK directors recently visited Spain to meet director colleagues and key clients of FitzGerald Consulting Espana. This company continues to grow very strongly – locally and internationally. It has in particular built up an excellent reputation for handling claims in the ‘Renewables’ sector. While we were in Madrid, our colleagues, Javier Espeja and Angel Carretero, were putting the final touches to a trip to Africa to deal with six separate such claims there. The photo shows Javier and Angel, plus Bev FitzGerald and Katy Emerson, together with two clients.Drinks reception (6/14/2022) - On 7 June, we co-hosted a drinks reception in the City Club in London with other members of Context International, the global adjusting network. We are the sole UK representatives. At the same time as celebrating that relationship, we also marked our UK company’s 20th anniversary since being founded. On a lovely English summer evening, we finally met our friends and colleagues in the Market in person – many of our clients having been with us since we started the business – and welcomed several new clients too.Welcome to Mark Shneier (6/6/2022) - We are delighted to welcome a new associate to our company – Mark Shneier. Mark is a highly experienced loss adjuster who has particular expertise and experience in Liability and Construction/CAR claims. Based just outside London, he has worked in the UK and internationally on a wide range of losses, including complex and multi-million $ major loss cases. Mark further strengthens our services to local and international clients.FitzGerald Consulting España – Excellent growth (3/14/2022) - Set up three years ago, our business in Spain, FitzGerald Consulting España, continues to make excellent progress. Under the leadership of Javier Espeja as CEO, supported by his Technical Director colleague, Angel Carretero, we have rapidly built up a first-rate portfolio of clients and different types of claim. These include CAT incidents (most recently flood); major Property/Business Interruption cases, eg recent total loss of a plastics factory; international cases, especially in Chile (where we have another subsidiary, FitzGerald Consulting Latin America); and a particular specialism in Renewables, eg several wind-farm losses and photovoltaic plants. Further investment has been made inread moreNew product contamination case (7/20/2021) - NEW PRODUCT CONTAMINATION CASE We have recently been appointed to work on a multi-million $ major loss in Latin America, following a wide-scale product contamination there. The project will involve a mixed team of our most senior personnel and other specialists/experts. These will be drawn from both our UK and Lat Am businesses.New office on the West Coast of Scotland (4/8/2021) - Claims investigation and claims handling services New West Coast of Scotland Office Our staff have a wealth of practical experience dealing with all types of insurance claims and in particular marine and construction personal injury claims. We also have experience of dealing with MAIB and HSE investigations. We know that time is of the essence to capture the relevant evidence as quickly as possible before the scene changes or memories fade. In the current litigious environment it is rare a significant incident does not give rise to a claim. Our new west coast office covers the west cost of Scotlandread moreFitzGerald Consulting & Covid 19 claims (10/5/2020) - Our company has for the past few months been working with a leading UK insurer on its potential Covid 19 exposure. We were appointed at Board level to support the company with advice and guidance on – strategic management; governance; audit; and adjusting issues. This was part of a major project planning for the handling of potentially many thousands of complex Business Interruption claims. Our company has worked with Insurers/Reinsurers on post-loss CAT management for the past 20 years. This was the first time we have used the skills we have built up on pre-planning a potential CAT event.Airmic Conference (10/5/2020) - This year’s Airmic Conference earlier this month was a virtual event – which attracted an extremely good audience from across the insurance industry. Bev FitzGerald joined a panel of leading industry figures to give a presentation plus Q & A on ‘Excellence in Major Claims’. This was very well received. One attendee commented – ‘One session which particularly inspired me was on excellence in major claims. The expert panel discussed the importance of communication between all parties. What came through loud and clear was that great communication is a huge investment in time and must be factored into Claims planning. read moreWelcome to Richard Cook (7/15/2020) - My director colleagues and I are very pleased to welcome Richard Cook as a new Senior Consultant colleague to our company. Richard is a highly experienced and well-qualified Claims man who has been working within and for the Lloyd’s and London insurance/reinsurance Market for many years. With a high reputation there, he will add significantly to our operational and business development capabilities in that Market. His specialist business skills, personality and integrity match our company’s culture and services and, working together, I am confident that this will prove a successful combination. Bev FitzGerald – MDA strong focus on CAT events (3/3/2020) - Our company’s strong focus on CAT events continues. Currently, we are working on claims arising from three events worldwide – the floods in the UK; Hurricane Dorian claims in the Bahamas; and, the riots in Chile at the end of last year. Dedicated adjusters in the firm are handling these cases from beginning to end, supporting policyholders and our insurance Market clients.Welcome to Nick Croan (3/3/2020) - We are delighted to welcome Nick Croan as our new Senior Consultant representative for Scotland. Nick is a highly experienced chartered loss adjuster. Most recently, he has been working in our CAT team deployed to the Bahamas where we have successfully concluded claims worth many millions of dollars.Bev FitzGerald at the Bank of England PRA division panel discussion (11/25/2019) - The Bank of England’s PRA division (Prudential Regulatory Authority) recently hosted a panel discussion in London for over 100 representatives from the UK’s insurance industry. The audience mainly comprised Claims and Actuarial colleagues from insurance/reinsurance companies. Bev FitzGerald was delighted to join the PRA’s panel which covered a wide range of key issues facing the industry at the moment.Welcome to Imran Ramzan (11/25/2019) - We are delighted to welcome a new associate to our adjusting team. Imran Ramzan is a highly qualified chartered loss adjuster/chartered insurer who is based in Coventry. He has previously worked in Cunningham Lindsey’s Major Loss team and also in Aviva’s internal adjusting business. Imran will strengthen our overall adjusting service and provide specific cover in the Midlands.BAHAMAS – HURRICANE DORIAN (10/24/2019) - Following the set-up of our new FitzGerald Consulting business in this territory, we are delighted to say that we have been appointed on a significant portfolio of work there. Our UK-based director, Graeme Shurben, secured this contract and is now on Grand Bahama leading a CAT team dealing with it. Further news will follow as the project progresses.Marketing trip – Madrid and London (10/24/2019) - Directors from our FC businesses in the UK, Spain and Chile joined together to meet the insurance Markets during a five day trip to Madrid and London. Together, and along with our new business based in Nassau, we now offer our own high-quality adjusting and Claims services throughout Latin America, the Caribbean and of course Europe. The Market’s response to our overall proposition was extremely positive. As a result, we shall be adding further resources to our companies in all four territories.HURRICANE DORIAN – BAHAMAS – FCL RESPONSE (9/4/2019) - HURRICANE DORIAN – THE BAHAMAS – CAT ADJUSTING SERVICES FitzGerald Claims Consultants Caribbean Ltd, based in Nassau, is fully geared up to support the insurance market in the Bahamas following the devastation caused by this event. We shall be dedicating senior management and CAT specialist adjusters, principally from the UK, who have worked on previous CAT events around the world, to offer clients the best possible service. As part of this immediate mobilisation, our Operations Director for the project, Graeme Shurben, will be in Nassau this week (w/c 2 Sept) to meet insurers and discuss with them their requirements forread moreLaunch of new business in the Bahamas (9/4/2019) - We are delighted to confirm the launch of our latest subsidiary, FitzGerald Claims Consultants (Caribbean) Ltd (‘FCCCL’), which is based in the Bahamas. The company is headquartered in Nassau and is designed to serve both the Bahamas and the wider Caribbean. It joins our other subsidiaries, FitzGerald Consulting Latin America Ltd, based in Santiago, Chile, and FitzGerald Consulting Espana Ltd, based in Madrid, Spain. The Bahamas business is a joint venture with our partner in that territory, Mr Jerome P Gomez. Jerome is a previous Senator of the Government in the Bahamas who now owns a financial services company calledread moreFitzGerald Consulting Espana (7/4/2019) - At the end of June, our new company in Spain celebrated a successful first 6 months in business, since opening at the beginning of this year. We have been well-supported by the Market in Spain where our new approach to adjusting there is appreciated. Directors in the UK met with our CEO based in Madrid, Javier Espeja, and also took the opportunity to join one of our key clients, RSA, as they celebrated 10 years since opening in Spain.Context International 10th birthday (7/4/2019) - FitzGerald Consulting is the sole UK representative for our global network adjusting partners, Context International. This organisation was founded by Gerard Bottcher, a great friend of our company, in Holland 10 years ago. The directors of FC in the UK joined other representatives of Context from throughout Europe to celebrate this milestone at a beautiful venue outside Amsterdam. The network goes from strength to strength and offers our clients high-quality adjusting services all over the world.Retirement lunch for Gerald Williams (6/25/2019) - After a glittering career of more than 40 years in the loss adjusting profession, including the past 17 in our own company, Gerald recently decided to retire from active involvement in the business. Surrounded by his closest friends from the Market, on Thursday 6 June the directors of our company hosted a lunch at Corrigan’s in Mayfair to mark this event and to celebrate this wonderful career. A dual-qualified chartered accountant and chartered loss adjuster, Gerald specialised in Business Interruption claims where he built up a stellar reputation. This started when he worked with major loss adjusting companies in theread moreFCL welcomes David Cameron (4/16/2019) - We are delighted to welcome a new Senior Consultant, David Cameron, to our business. David is a highly skilled and expert Claims practitioner, having worked for many years in the London and international insurance markets. In previous mainstream business life, he was most recently a managing director at Swiss Re. Within FitzGerald Consulting, David will be focusing primarily on our audit/review business, including actively working on new projects.New business opening – Spain (1/8/2019) - My director colleagues and I are delighted to announce the launch of our latest new business – in Spain. FitzGerald Consulting España S L has begun trading at the beginning of January 2019. Based in Madrid, FC España will offer a full range of loss adjusting and Claims consulting services. The business is managed by founder director, Javier Espeja, who will act as CEO. He is supported by another local co-founder and director, Angel Carretero. They have a strong network of adjusters throughout Spain. Javier was previously a senior Claims Manager at a major international insurer’s office in Madrid where,read moreConferences in the US (10/8/2018) - Also in September, we attended two conferences in the US – the Insurance QA Conference in Boston and the 5th Annual New York City Reinsurance Conference. Both of these featured very senior speakers from the global insurance Market and covered a range of topics highly relevant to our business. It was especially interesting to hear about leading-edge developments in data management; AI; and InsureTech. And, of course, it was helpful to meet and discuss these developments and how they impact the Claims business with senior players in the Market.Presentation at the iNED workshop (10/8/2018) - At the end of September, Bev FitzGerald gave a presentation to over 90 attendees at a prestigious iNED workshop held by the Worshipful Company of Insurers in London. iNED is aimed at Non-Executive Directors and other senior personnel involved in the insurance industry. The workshop focused on managing Catastrophe incidents from a Board perspective. Bev’s presentation highlighted lessons learned from our company’s experience gained in supporting insurers on numerous CAT incidents and, especially, the sequence of earthquakes in New Zealand. Additionally, he stressed in the great value of pre-incident scenario planning, where we have provided insurers with advice which canread morePaulo Correa our new FCLA MD (8/3/2017) - We have exciting developments in our Chilean-based business, FitzGerald Consulting Latin America Ltd. First of all, our present MD, Juan Ignacio Alvarez, who successfully launched our business there several years ago, is moving on to become CEO of what used to be QBE, Chile. He and others have recently purchased this business which in future will trade as Unnio. We wish Juan Ignacio and his colleagues there every success. He is a dear friend and business associate and we anticipate this personal and business relationship not just continuing, but growing over the coming years. Juan Ignacio’s role as MD ofread moreWe welcome three new associates (7/17/2017) - As part of our continuing expansion to provide our new and existing clients with additional services, both in terms of disciplines and territories, we are delighted to welcome three new associates – Nigel Greenhalgh is a highly experienced loss adjuster with particular expertise in the construction and building-related industries. He is a chartered quantity surveyor and also has several chartered building qualifications. Nigel was part of our team in New Zealand, working on the sequence of earthquakes there in 2010/2011. Alan Jervis has 39 years’ experience of working in the insurance industry, often at very senior levels, both as an Underwriter andread moreGrenfell Tower fire (7/17/2017) - UK – Grenfell Tower fire – appointed by major insurer, a new client, to handle potential liability claims arising from this tragic incident. Upper Grenfell Tower By ChiralJon (https://flickr.com/photos/69057297@N04/35353492476) via Wikimedia CommonsInternational Risk Management Conference (5/12/2017) - Our MD, Bev FitzGerald, recently attended and spoke as a keynote speaker at a conference in Kazakhstan. The XIIIth International Risk Management Conference in that country was held in Almaty. It attracted over 200 attendees from 40 different countries and included high-level speakers from the Kazakhstan Stock Exchange and other State authorities. In addition to giving his own presentation, Bev joined a very interesting panel debate on geo-political issues in Central Asia and was also interviewed by the local national television station. Read the FCL SummaryFCL’s Audit & Review Business (3/16/2017) - FCL’s Audit & Review Business – The recent developments on the Ogden rates in the UK, which will necessitate insurers reviewing and increasing their reserves, combined with several new associates joining the company, gave a good opportunity to summarise and promote this important side of our business. Graeme Shurben led this process – please see new ‘flyer’ which has been sent to all our clients and other connections in the Market. Read the Audit FlyerCAT planning (3/16/2017) - Bev FitzGerald has just returned from Canada where he devised and facilitated a CAT scenario for an insurer client there. This involved severe damage to Vancouver City following a major earthquake off the coast of British Columbia. The scenario test was attended by the client’s senior management and proved an excellent opportunity to take key learnings from a hypothetical rather than an actual event. Experts predict such an event is a very high risk that could not only seriously impact the insurance market in Canada, but also its entire economy.European Audit (3/16/2017) - The company has just been appointed by a major UK insurer to carry out an audit throughout several European countries. This is where the international network that we have built up over the years comes into its own. Local auditors in the territories, including colleagues from our global network partner, Context International, will be supporting our own UK-based people to provide our client with a strong mix of skills.Joint working agreement with Mandiri Adjusting (2/1/2017) - Announcement Indonesia FitzGerald Consulting and Mandiri Adjusting are delighted to announce that they have agreed a joint working arrangement which comes into effect on 1 February 2017. Mandiri Adjusting is a new, first-rate adjusting business based in Indonesia. Operating with experienced and expert loss adjusters, Mandiri handle Property, Business Interruption, all Liabilities and Marine classes of insurance claims. Over the past few years, FitzGerald Consulting has significantly expanded its business in the Asia Pacific Region, especially through its dedicated company, FitzGerald Consulting Asia Pacific. Indonesia has a fast-growing economy, particularly with strong infrastructure investment offering the insurance Market opportunities inread more6th Annual Claims Management Conference (1/30/2017) - Bev FitzGerald was invited to speak at the 6th Annual Claims Management Conference in Amsterdam which took place on 26/27 January this year. This event was attended by over 100 representatives from the European insurance Market, covering 32 countries and a wide range of business functions. Bev presented a talk entitled – ‘Your CAT doesn’t need to be a Disaster’ – which was very well received.Conclusion of New Zealand project – Christchurch earthquake claims (1/30/2017) - At the end of last year, we concluded over 5 years’ involvement in New Zealand, supporting local and international insurers/reinsurers on the 2010/2011 earthquakes which destroyed much of Christchurch and the surrounding areas. Bev FitzGerald visited the Asia Pacific Region, in particular New Zealand itself and Australia, to thank all our various clients for their business and much-appreciated support on this project, probably the largest we have ever undertaken. At the same time, this was an opportunity to thank our team for their tremendous work ‘on the ground’ in NZ. There are many lessons to be learned from our ownread moreFCL – Echo Alfa Joint Working Agreement (11/29/2016) - The specialist insurance claims consulting company, FitzGerald Consulting Ltd (FCL), and Echo Alfa Ltd (EAL), leading operators of drone services, are delighted to announce their joint working agreement for the insurance industry. Initially, the main focus of the joint working will be on catastrophe (CAT) and individual major loss events. We shall also, however, be looking to support insurers, reinsurers, corporate clients and others in the insurance industry with pre-risk, Underwriting and risk management services. The arrangement will cover the UK and international locations. FCL’s Managing Director, Bev FitzGerald commented – ‘My director colleagues and I are very excited toread moreContext International – Global Adjusting network (10/24/2016) - Context International – Global Adjusting network Towards the end of September, our company joined several associates from the Context International global adjusting network in Europe to host a presentation for a party of insurers, reinsurers and brokers from the London insurance Market. The event took place at the beautiful Watermans’ Hall in the City. The co-founder of Context International, Gerard Bottcher, joined our MD, Bev FitzGerald to talk about the CI network and we were also delighted to have a partner from Clyde & Co give an excellent presentation on the different legal approaches between the UK and Continental Europeanread moreEcuador – Earthquake CAT – 2016 (10/24/2016) - Following the initial visit made in June by Bev FitzGerald and an engineering adjuster from our new associate in Mexico, Kimsi & Associates, we are pleased to say that our London-based reinsurer client accepted our recommendations for certain follow-up work. This has now been completed after a further visit to Ecuador by Kimsi & Associates.Visit to Asia Pacific (10/20/2016) - During the first two weeks of December this year, our MD, Bev FitzGerald, and director colleague, Graeme Shurben, will be visiting the Asia Pacific Region. The main focus of the trip is on New Zealand where we continue to have a team of adjusters based in that country settling claims outstanding following the series of earthquakes that hit Christchurch and the surrounding areas starting in September 2010. Bev and Graeme will also be calling in to Sydney and Singapore to meet clients and other connections in the Market as part of the development of our new company, FitzGerald Consulting Asiaread moreEcuador earthquake appointment (6/13/2016) - FCL appointed to support major worldwide reinsurer – another new client – in reviewing its portfolio of exposures in Ecuador following the 7.8 earthquake in that country on 16 April this year. Our managing director, Bev FitzGerald, will be travelling to Ecuador accompanied by an engineering-based adjuster from our new joint venture partners in Mexico/Lat-Am, Kimsi & Associates.Announcement – Sarah Civil (5/3/2016) - We are delighted to announce that, following her recent departure from Crawford & Co, Sarah Civil will be working with our company. Sarah has for many years headed up Crawford’s Global Technical Services (GTS) – its worldwide high-end adjusting business – in the UK. Under her leadership it was extremely successful and involved her being responsible for adjusting teams in Property Major Loss, Marine and Transportation, Power, Energy, Construction, Engineering, International Casualty and Aviation, handling losses in the UK as well as on an International basis. She also managed their response to various international catastrophe events and sat on theirread moreFCL welcomes new Associates from Mexico (3/30/2016) - Recently, we were delighted to welcome our new associate in Mexico, Eduardo Kimsi of Kimsi & Associates to London for a week. We spent the time meeting numerous insurers, reinsurers, brokers and other key participants in the Mexico and wider Latin American insurance Market based in the City. Our new joint venture was warmly received and it seemed to us that the combination of Kimsi’s local adjusting experience and expertise plus FCL’s international reputation was absolutely in tune with the adjusting service that the Market is seeking. Our Managing Director, Bev FitzGerald, will be reciprocating Eduardo’s visit by making theread moreBev FitzGerald speaks at Claims conference in Singapore (3/14/2016) - At the beginning of March, our Managing Director, Bev FitzGerald, was pleased to attend and speak at a major Japanese insurer’s Claims conference in Singapore. This was attended by 30 of their Claims Managers/Directors from around the world. Bev focused on ‘Lessons Learned’ from our company’s handling of recent CAT events in Chile and New Zealand, comparing the two and looking at the risks which the NZ CAT presented for insurers on any future CAT. Over the past few months, this issue has been of increasing concern for the insurance Market, especially given that the NZ CAT is still continuing,read moreFCL signs new contract with major Japanese insurer (3/14/2016) - We are delighted to have signed a new contract with MSIG (Mitsui) for the provision of CAT management and loss adjusting services. This follows on from work FCL carried out with the insurer on outstanding major loss cases from the Thai flood CAT.FCL join the Context International global adjusting network (2/1/2016) - In May 2015, FitzGerald Consulting was invited to join the relatively new Context International global adjusting network. Progress on this new relationship internally and externally in the Market has been very good. During the past three months, 20 new adjusting cases have been passed between the associate members of the network. In the UK, this involved our company in passing CI, Germany a new and complex £250k products liability claim for a completely new client attracted by the technical skills and wide coverage of our network.Chile – a major agri-business products liability claim (2/1/2016) - Chile – At the beginning of this new year, our business in this country was appointed to deal with a major agri-business products liability claim following the wide-scale contamination of farming land. This is a sensitive, multi-million $ loss which the Managing Director of our Latin American business based in Chile, Juan Ignacio Alvarez, is handling personally.A warm welcome to Peter Butler (2/1/2016) - We are delighted to welcome Peter Butler as a new associate. Peter is now working in Atlanta, US after a long and highly successful career at Lloyd’s in London. In that Market he worked principally as an active Underwriter, but also has considerable Claims experience. Peter can provide his expert services on the full range of Property and Casualty business areas in the US.FCL announces further international expansion with a joint working agreement in Mexico (1/19/2016) - We are delighted to announce that, continuing our expansion internationally, FitzGerald Consulting have now agreed a joint working agreement with Kimsi & Associates, a new, independent, international loss adjusting firm based in Mexico. Kimsi & Associates was created in 2015 by a group of senior adjusters that have been trading in the local and international insurance and reinsurance markets for more than 25 years. The team is well experienced in the handling of major complex claims for private corporations and government entities and will offer their services in Mexico as well as Central America and the Caribbean. Kimsi & Associatesread moreFCL leads New Zealand’s largest ever claim settlement (1/19/2016) - At the very end of last year, FitzGerald Consulting were pleased to support insurers/reinsurers in achieving a global settlement of the largest outstanding claim in New Zealand, following the sequence of earthquakes there starting in September 2010. Following settlement discussions in San Francisco during December, attended by our MD, Bev FitzGerald, and Roger Woodhead, Christchurch City Council’s claim was concluded at $635 million NZ – the largest-ever insurance settlement in New Zealand. Actual payment to CCC is scheduled for 24 February this year. This was an extremely difficult and complex claim where FCL acted for all the various insurance/reinsurance companyread moreAn unusual claim (1/19/2016) - Our FCL people cover a very wide range of specialisms in the insurance Claims industry. However, a case we are currently handling represents a ‘first’ for us – under a critical illness policy where a claim has been triggered by the sad onset of Alzheimer’s disease. For anyone who saw the film ‘Still Alice’ with Julianne Moore’s Oscar-winning performance, they will appreciate that this is not a straightforward matter. Like many our company deals with, it is complex and has the emotional side that major and difficult claims often involve. Our Senior Consultant, Clive Munnings, is handling the case, bringingread moreFCL Director Gerald Williams qualifies as a CEDR Accredited Mediator (12/22/2015) - On Wednesday 25th November, FitzGerald Consulting director and Business Interruption specialist, Gerald Williams, was delighted to be awarded a prestigious qualification in mediation skills, having successfully completed a course run by CEDR, the Centre for Effective Dispute Resolution. CEDR Mediation Skills Training is internationally recognised as the gold standard of excellence in mediation. Founded in 1990 as an independent, non-profit organisation, CEDR now operates globally across a multitude of business, industry and government sectors, and offers a wide variety of courses in various areas of dispute resolution. Gerald attended their London-based course over a period five days at the beginningread moreFCL announces new subsidiary FitzGerald Consulting Asia Pacific Ltd (11/17/2015) - We are very pleased to announce our new subsidiary company based in New Zealand and serving the Asia Pacific Region – FitzGerald Consulting Asia Pacific Ltd. This follows on from our work in that Region over the past five years in countries such as Australia, Thailand and New Zealand. Indeed, we continue to have a large team of senior and highly qualified adjusters and Claims directors permanently based in New Zealand supporting clients on outstanding portfolios of claims arising from the series of earthquakes in that country. This specific project will run on into 2016. Our directors – in particularread moreLitigation Management Services (11/12/2015) - Why do you need a Litigation Manager? 1. Most companies expect their litigation to be managed by either their in house lawyers or senior managers associated with the case. In many “routine” cases this will be adequate although even here it is possible that the case will be project managed in an inappropriate manner. 2. However where the case has a special significance to the company for any number of reasons, value, complexity, jurisdictional issues etc. it is unlikely that companies who are not regularly engaged in the litigation process will have within their organisation a person with the requiredread moreAppointment for Business Interruption loss (10/23/2015) - FitzGerald Consulting have been appointed by a global firm of London based lawyers to advise their Client, a major British insurance company, in connection with a multi million pound Business Interruption loss arising out of damage at a waste processing/energy producing plant in the North West of England.Welcome – Steve Davies (10/21/2015) - We are very pleased to welcome a new associate with wide-ranging experience in the construction industry. Steve Davies, who was previously one of the founding directors of strategic outsourcing company MITIE Group, has more than 30 years of experience in the construction industry. Much of the insurance claims work which we handle involves the reinstatement and repair of buildings. Steve’s hands-on, insider knowledge and expertise strongly supplement other disciplines that we employ on such claims, such as quantity surveying – adding an innovative value to our work in this field. Steve’s career in the industry started with a four-year apprenticeshipread moreFitzGerald Consulting a Chile – Noticias (10/8/2015) - Hace una semana, director ejecutivo de FitzGerald Consulting, Bev FitzGerald, volvió de una semana en Chile, donde estaba evaluando el daño causado por el terremeto del 16 de Septiembre. Aunque había daño significante, no fue casi tan malo o amplio como se había pensado inicialmente – definitivamente no fue en la misma escala como el terremeto de 2010, un proyecto a largo plazo para FitzGerald Consulting. Noticias recientes sugieren que el país está recuperando bién tras el desastre, y se ha registrado solo 13 muertes oficialmente, menos que se habíá temido. Mientras en Chile, Bev tenía la oportunidad de encontrarseread moreFitzGerald Consulting to Chile – Update (10/8/2015) - Last week, FitzGerald Consulting Managing Director Bev FitzGerald returned from a week in Chile, where he had been assessing the damage caused by the earthquake which hit the country on Wednesday 16th September. Although there was significant damage caused by the earthquake, it was nowhere near as wide-ranging as initially feared, and certainly not on the scale of that which struck Chile in 2010, a long-term project for FitzGerald Consulting. Recent reports suggest the country has made a very promising recovery following the disaster and there have been only 13 deaths recorded, a remarkably low figure considering the strength ofread moreGerald Williams: 40 Years in Loss Adjusting (10/5/2015) - On Tuesday 29th September, Gerald Williams, a Director of FitzGerald Consulting, celebrated forty years as an insurance loss adjuster. Having previously qualified as a Chartered Accountant, it was on that date in 1975 that Gerald took his first job as a Business Interruption specialist at Howell and Brooks, marking the beginning of a long and successful career in the profession – and one which shows no sign of slowing down yet! Gerald stayed for five and a half years at Howell and Brooks, whom he credits with giving him an excellent training in all aspects of the business, before leavingread moreFitzGerald Consulting launches new website (9/26/2015) - This week, FitzGerald Consulting launched its new website. The new site keeps all of the same features as the old one but offers vastly improved functionality as well as a new and improved look. The launch of the new site coincides with FCL’s brand new Twitter, Facebook, LinkedIn and YouTube profiles, where you can keep up to date with all of the company’s latest news and assignments, as well as the goings-on in the wider insurance world. The links for the social media accounts can all be found at the bottom of the new website, as well as on theread moreFitzGerald Consulting to Chile (9/26/2015) - On Wednesday 16th September, another devastating earthquake struck Chile, with Santiago, Valparaíso, and several coastal towns badly affected. The 8.3 magnitude earthquake, which occurred 228km from Santiago, just offshore in the Pacific, is the latest of many to hit Chile in recent years, and has so far claimed the lives of at least 11 people, with more deaths expected to be confirmed. The initial tremor was the most damaging, but there have also been several subsequent aftershocks, the most serious of which was at magnitude 7. As well as the deaths caused by the earthquake, one million people have beenread moreWelcome (9/20/2015) - We are very pleased to welcome another new associate with Marine Claims experience. Willum Richards, a qualified Average adjuster, is based in New Zealand. He has built an excellent reputation in the Marine Claims business where he has had various senior roles, including with RSA. He is fully available to work in NZ, Australia and the wider Asia Pacific Region on all aspects of Marine business. Bev FitzGerald, FCL’s MD, comments – ‘Willum continues our growth and the extended services we can offer our clients, both in a geographical sense in the Asia Pacific Region, and also in the Marineread moreFitzGerald Consulting appointed to $ multi-million bullion claim (8/21/2015) - FitzGerald Consulting was recently appointed to adjust a multi-million dollar insurance claim relating to a major bullion robbery in Hatton Garden in April of this year. The sensational heist took place over the Easter Weekend and is one of the biggest of its kind in British history. The robbers emptied as many as 73 safe deposit boxes in the underground Hatton Garden Safe Deposit Company, located in London’s ‘Diamond District’, and escaped with many million pounds worth of precious jewellery, bullion and other valuables. Nine men have been charged with the robbery and are awaiting trial. The robbery was aread moreBaden Smith in Charity Shave-Off (8/6/2015) - Earlier this year, FitzGerald Consulting’s Baden Smith sacrificed his hair for a great cause when he participated in Shave for a Cure. Shave for a Cure is one of New Zealand’s biggest and most popular charity events, raising huge amounts of money every year for Leukaemia and Blood Cancer New Zealand (LBC). Shave for a Cure has been going for ten years now, growing in popularity every year, as thousands of New Zealanders queue up to cut off their locks in order to raise money for the charity. This year alone, an astounding $1,209,820 (NZD) has been raised by thoseread moreRonald McDonald House Charity Meal (7/21/2015) - At the end of July, two of FitzGerald Consulting’s Senior Consultants, Roger Woodhead and Paul McNamara, gave up their time to cook a meal for the children and families at New Zealand’s Ronald McDonald House. Insurance Australia Group (IAG), one of FitzGerald Consulting’s major clients, is a keen supporter of the charity, and Paul and Roger joined the company’s staff in volunteering their cooking skills for the day. Ronald McDonald House Charities (RMHC) provides accommodation and support to the families of children undergoing long-term medical care, enabling the family to stay together and maintain a normal life under difficult circumstances.read moreNew Assignment (7/20/2015) - UK – Multi-million $ bullion loss following Hatton Garden safety box robbery in April this year. NEW ZEALAND – Appointment by local NZ insurer and their global reinsurers to lead adjustment of very substantial portfolio of local authority properties damaged as a result of the sequence of earthquakes in Christchurch starting in September 2010.FitzGerald Consulting Presentation (7/4/2015) - At the beginning of March, our managing director, Bev FitzGerald, and senior consultant, Baden Smith, gave a presentation at the Alarm Fire Group and FRIC Consortium Conference in Redditch. This focused on our experiences and ‘lessons learned’ in handling major incidents, such as terrorist attacks, as well as our expertise on multi-million £ bodily injury claims where we have provided Fire Services with specific case advice. Our directors, Bev FitzGerald and Gerald Williams, gave a presentation to the London Market on CAT management – Property Damage & Business Interruption. This was very well attended by around 100 people. It focusedread moreNew Assignment (3/4/2015) - MIDDLE EAST – Appointment by the operators of a chemical plant based in the Middle East to provide expert Business Interruption advice on a claim they are making against their insurers for losses sustained following equipment failure. UK – Appointment by a new client, a major US-based insurer, to review and audit a multi-million £ PD/BI fire claim where the reserve has increased significantly and make recommendations on future best practise.‘Wet’ perils – Leakage – How Insurers can increase profit and client satisfaction (2/4/2015) - These perils – flood, storm and escape of water – represent a major part of any insurer’s indemnity spend, particularly on Personal lines – and especially of course during a CAT situation. Claims are normally dealt with by a mixture of internal Claims handlers, damage restoration suppliers and external loss adjusters. For some while, we have considered that this area of claims resulted in significant leakage, not least because of this tri-partite working relationship. Arising out of this, we recently carried out a detailed audit & review for a UK insurer which revealed that there was indeed significant leakage. Thisread moreNew assignment (12/4/2014) - NEW ZEALAND – major audit/review for leading Asia-Pacific insurer relating to its outstanding portfolio of earthquake losses NEW ZEALAND – adjusting advice for UK-based insurer’s NZ subsidiary on multi-million BI loss following earthquakesNew assignment (10/4/2014) - UK – New client – Review/audit for major international insurer of aggregate deductible management and financials for global client UK – Audit/review of damage restoration panel for specialist UK insurer UK – Re-inspection audit of loss adjusting panel for US-based insurerNew assignment (9/4/2014) - North Africa – assisting major supplier of soft drink beverages with the preparation and presentation of PD and BI claims following serious fire damage to multiple warehouses.New assignment (8/4/2014) - Ireland – comparative performance audit of panel adjusters for US-based global insurer Ireland – comparative performance audit of panel adjusters for US-based global insurer UK – comparative performance audit of panel adjusters for US-based global insurerFitzGerald Consulting Summer Party (6/4/2014) - See our photos of the FitzGerald Consulting Summer Party held earlier in the year at Skinners’ Hall in the City of London.New assignment (5/4/2014) - UK – Coverholder audit for Lloyd’s Syndicate UK – Review of Major Loss handling for leading insurerCAT Update (1/4/2014) - Our directors Bev FitzGerald and Gerald Williams will be speaking at a seminar organised by the leading insurance lawyers, Ince & Co, on their experiences in handling wide-scale portfolios and individual major PD/BI losses arising from the recent New Zealand earthquake and Canada flood CATs. This will take place at Ince’s London offices at 9 00am on Thursday 13 March.
Case StudiesNEW ZEALAND – Canterbury Earthquakes 2010 – 2011 (6/2/2017) - On 4 September 2010, the Canterbury Region of New Zealand was rocked by a shallow 7.1 magnitude earthquake, 38km west of Christchurch City Centre. This triggered a sequence of major earthquakes, travelling east through the centre of the city and out into the Pacific Ocean. On 22 February 2011, a high intensity 6.3M earthquake occurred just 5km beneath the Port Hills on the southern outskirts, leading to widespread destruction within the city and 185 fatalities. The extremely high provision of insurance cover and multiple overlapping events created a uniquely challenging and complex situation, well beyond the experience and capacity ofread moreCANADA – flooding in Calgary and Toronto June 2013 (9/20/2015) - In June 2013, severe floods devastated the City of Calgary in the Canadian province of Alberta. They were caused by unusually heavy rains combined with the melting ice cap from the Rocky Mountains, the result of which was that the Bow and Elbow Rivers burst their banks simultaneously. The floods were declared by the Provincial Government to be the worst in Alberta’s history. Five people were killed and a further 100,000 were displaced by the flooding. Huge damage was sustained to high-profile sites such as the Calgary Zoo and the Scotiabank Saddledome, home to the Calgary Flames Ice Hockey Team.read moreCHILE – Restoring a country’s stability (7/4/2015) - 2010 in Chile – a devastating earthquake… Measuring 8.8MW on the Richter scale occurred at 03.34hrs local time on Saturday February 27th 2010, in South Central Chile. 90 minutes later a tsunami inundated over 500kms of coastline. 700 people were killed, 12,000 injured and 1,000,000 lost their homes or workplaces. Shock waves caused damage in Santiago; over 400kms from the epicentre. 250 aftershocks of magnitude 5.0 or greater were recorded. Transport, telecommunication networks, power and water supplies were all severely disrupted, some for several weeks. Initial estimates put the cost of the insured damage at more than $10bn and threatenedread more
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