20 years expertise in Strategic Communication, Crisis Management and effective Process Design for both production and services companies specialising in the retail sector and leading multi-national Life and Non-Life Insurance Companies throughout Latin America.


Strategic and Crisis Communication Planning and Management. Sales and Marketing.


Process Effectiveness Review for a major retail group in Argentina. Regulatory Compliance Review for a leading Life Insurance Company and Strategic Communication Plan for Customer Care processes and brand awareness on behalf of a leading Non-Life Insurance Company based in Chile. Consultancy and assistance for an Australian leading insurance company (QBE) in Chile, Colombia, Mexico and Ecuador in the development of a Cat Plan and complex claims manual.