More than 30 years’ experience in loss adjusting and management roles including at director level. Most recently on the senior management team of the UK loss adjusting arm of a multi-national claims handling group, where in addition to claims handling, responsibilities included corporate compliance and complaints handling, client account management and IT delivery.
Handling all aspects of major property and subsidence claims, catastrophe response, audits and compliance.
Managed an outsourced claims team for several Lloyd’s syndicates dealing with the Covid pandemic claims, designing the handling and IT model and processes. Overseeing the reporting and management information for the Covid claims to comply with Lloyd’s and FCA reporting requirements. Part of the loss adjusting management team in respect of UK CAT flood and storm events Desmond, Eva, Ciara, Dennis, the central London floods of July 2021, Arwen and Eunice.